Returns
We accept returns up to 30 days after delivery if the item is unused and in its original condition. On the Patio will refund 90% of the price of the product. Original and returning shipping costs are non-refundable.
If the item is received defective, damaged, or is incorrect - you have 14 days from date of delivery to notify On the Patio in order to receive a full refund. Please email us as soon as possible at info@onthepatio.com with your order number and photos of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@onthepatio.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. Email us as soon as possible at info@onthepatio.com with your order number, a brief description, and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. In most cases, we are able to refund the full order amount minus the shipping costs for the return. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any refund questions at info@onthepatio.com.
